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Terms and conditions

 

HSP Part Of K J Plumbing Factors Terms & Conditions

Just to let you know that, on 1 May 2018, we're making some updates to our Privacy Policy and Terms of Service.

What's changing? We're adding more detail about the ways we use your data and your rights with regards to that data. This is to address some new privacy rules in Europe (but our updates will apply even if you live outside Europe).

 

HSP 

Mowe House

Margaret Street

Lancashire 

BL9 0SA

Tel. 0333 101 40 41

Email us for returns  

For returns please email us & we will inform you which depot to send it back to

We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions on the back of the invoice which accompanied delivery.

Opening hours mon to fri 9.00 4.00pm

We work extremely hard to bring you the lowest possible prices on the internet on all of our Gas spare parts products you wont find cheap copy parts here like some internet companies sell as genuine if it`s to cheap then you know the answer

30 Day Money Back Guarantee excludes special order items from manufacturers the product must be unused and in original packaging

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.4 We deliver to UK mainland addresses only and our maximum delivery lead time is 14 working days from order placement. Our standard delivery lead times are usually well within this time frame and you will be advised our intended delivery date soon after order placement. If we cannot deliver within working days we will offer alternative products of similar price or a full refund.

2.5 In the light of recent and numerous online fraud attempts we reserve the right to deliver only to registered billing addresses and not to none connected delivery addresses. This does not affect your statutory rights and we will make a full refund if you do not wish to receive delivery of your items at your registered billing address. Our delivery agents are instructed to return the product to stores if they are unable to substantiate that the delivery recipient is resident at the said delivery address.

3. PRICING

3.1 Our prices exclude VAT unless otherwise stated, i.e. for trade sales to bona fide trade purchasers who are not VAT exempt the current vat rate is 20%

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

3.3 Our prices are reviewed monthly.

4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you.
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below If cancelling your purchase under the Distance Selling Regulations, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed and the spare parts must not have been installed. It should be returned with the original box and packaging, along with any accessories you received with it. PCB, must still be sealed. Any free gifts received with the product must also be returned

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt, after 14 days we reserve the right to charge a restocking fee of 20%.  The costs of returning goods to us shall be borne by you. The cost of carriage will not be refunded. Refunds may take up to 30 working days from our receipt of the returned goods. 

4.3 The rights to return the goods to us as referred to in clauses 4.2 will not apply in the following circumstances:
i. in the event that the product has been used or fitted
ii. in the event that the seals have been or tampered with on Gas valves or PCBs

4.4 Faulty returned parts will be sent to the manufacturer and tested. If the part is deemed faulty by the manufacturer, Heating spare parts will credit 100% of the original value of the part to the Customer.

The rights to return the goods to us as referred to in clauses 4.2 will not apply in the following circumstances:
i. in the event that the product has been used
ii. in the event that the packaging has been opened or tampered with

The provisions of this clause 4.4 do not affect your statutory rights.

4.5 Heating spare parts are not bound to accept non stocked items back into stock where the item is not a part of the Heating spare parts core range and was ordered especially for the customer from the manufacturer

4.6 All products fitted to any Gas Appliance (Oil) within the United Kingdom should be fitted by a competent person who is a member of an organization that monitors the safe working of Gas Installers e.g. the engineer should be on the Gas Safe Register (OFtec register). We may  ask you to provide us with the installer's Gas Safe number or Oftec number (England & Wales) or the equivalent (Scotland, N Ireland), failure to do this may result in no credit being given.

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text, and
(c) any of our copyright and trademark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms of these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL AND CONDUCT

7.1 Other than personally identifiable information, which is covered under our Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the Website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. LINKS TO AND FROM OTHER WEBSITES

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Heating spare parts logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use heating spare parts trademarks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.

9. REGISTRATION

9.1 To register with www.heatingspareparts.com you must be over eighteen years of age.

9.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. DISCLAIMER

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. Moreover, where images of certain items are not available in whole or part we reserve the right to replace with similar but confirm that this does not affect your statutory rights. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

10.2 The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11. LIABILITY

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website 

11.2 Nothing in these terms and conditions shall exclude or limit our liability for
(i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);
(ii) fraud;
(iii) misrepresentation as to a fundamental matter; or
(iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. GOVERNING LAW AND JURISDICTION

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. This website is under Licence 

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions the User shall not:

  • sell, resell, license, distribute, transmit or commercially exploit Licensed database
  • make the Licensed Digital Media or any part thereof available in any manner or on any media to any third party save in accordance with this Licence or permissions 
  • Reproduce or amend the Licensed Images or any part thereof in any manner use
    the Licensed Images or any part thereof for any purpose other than heating spare parts
  • unless the User has been granted explicit prior written consent to do so by the Licensor.

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

back Orders

13.4 If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Parts Identification

13.5 It is the duty of the Buyer to order the correct part. The seller shall deliver the part ordered and accepts no responsibility for inaccurate advice supplied by a third party to the Buyer in the identification of the part required, whether through commercial recommendation or technical diagnosis.

IMPORTANT INFORMATION

13.6 Please note that all images are supplied for reference purposes only. All dimensions and capacities stated are approximate. Consistent with Heating spare parts policy of continual improvement, the right is reserved to amend product specifications without notice 

13.7 We do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received and checked.

13.8 IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error (e.g. the price or description of a product you have ordered) we may cancel your order at any time up to the point we send you the product(s) (even if you have received your Order Confirmation email). If we do cancel your order, you will receive a full refund of any charges already paid.

13.9 IMPORTANT: We do everything we can to meet the delivery times specified However, these cannot be guaranteed as occasionally delivery times may be affected by factors beyond our control

14.We DO NOT store your credit card details on our servers. all details held and processed by PayPal you choose to pay for the Service using a Credit Card, your credit card details are not stored by us and cannot be used by our staff.

 

   SCOTLAND DELIVERIES:

There may be an extra charge for some deliveries made to Scotland, please call for further details before placing your order. You can always email our customer services

 


 

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