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Risky business

Posted on 23 March 2018 at 17:45 into The sale and use of counterfeit spare parts continues to be an issue by HSP

David willets

The sale and use of counterfeit spare parts continues to be an issue for the heating sector, with installers under increasing pressure to cut costs wherever possible. But replacing parts on gas appliances with unapproved non-genuine spares is essentially cutting corners, and has a wide range of quality, safety and legal implications. David Willetts, general manager at Baxi Genuine Parts, explains.

In a bid to ensure they remain competitive and secure business, installers will often look for ways to make their offer more cost-effective to customers. One way to do this is to opt for non-genuine spare parts when carrying out repairs but saving a few pounds in the short term can actually cost the homeowner dearly in the long run in terms of safety risks, damage to their heating system and an invalidated warranty. It can also harm an installer's reputation.

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