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Why genuine spare parts are a must!

Posted on Monday, June 18, 2018 at 10:31 AM into Genuine spares by HSP

Why genuine spare parts are a must!

Heating Spare Parts examines the reasons to use genuine spare parts and not the alternatives - often claiming to be exact OEM spares - now flooding the market at a cheaper price. 

HSP considers a few of the safety and legal aspects of this controversial subject as well as the performance and durability issues that matter so much to manufacturer, installer and end-point consumer: 

Firstly, from a regulatory and legal angle, compliance with standards of safety are paramount to the gas-heating industry’s care of its customers.  Manufacturers’ genuine spares have undergone stringent testing under the UK Building regulations and EU Safety Laws.  Manufacturers provide an evidence trail of such testing, and there is a loop of accountability in the event of part failure.  If a copy part is installed into a system, there is a clear risk of that system becoming unsafe, and therefore an installer can face court proceedings and not those who are really at fault.   Genuine spare parts provide absolute safety and customers and installers can exercise their consumer rights if something fails. Foreign spare parts could be a particular problem in this respect.

Secondly, warranty and performance aspects are an active feature of genuine spare parts installation.  Any boiler spare part that is a copy is unlikely to match the specification of a boiler system completely. As a result manufacturers warranties often only provide for maintenance support if the spare parts used are their own.   Any fake part could render a guarantee of workmanship or of the system itself useless, and this could cost installers and householders a pretty penny in an unforeseen financial burden.  In addition to fears about the part itself failing, it could – through its potential incompatibility with the system it is fitted into – cause breakdown of other genuine parts themselves causing system failure. The durability and performance of the system thus are severely compromised.

Finally, reputation is at stake.   Installers who have to be called out more than once for a single installation will lose credibility as certified installers.  Future business is seriously at risk; consumers do not want to pay more than once for the same part, or the same system, when breakdown or failure occurs shortly after installation.  Customer recommendation is one of the most valuable forms of advertising, and once word gets out that installers do not use genuine parts, then livelihoods are at risk.

HSP considers that after-sales support is crucial in the heating industry and that quality must be maintained for the industry’s survival.  Professional and technical expertise is necessary for the aftercare service provided to customers at home and in businesses. The best way to maintain customer trust in aftercare is to have used genuine spare parts in the first place.  HSP provides genuine spare parts from Vaillant, Worcester Bosch, Baxi, Ideal, Glowworm Riello, Vokera and many other leading manufacturers. 

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